OPIA SRL understands the importance of your data and is committed to protecting its privacy and security. Therefore, it is important for us to provide you, in an integrated and practical manner, with information regarding the processing of your personal data as a data subject (users of the website opia-bucharest.ro, clients, potential clients, consumers, potential consumers) under this Personal Data Processing Policy, applicable for the purposes listed below.
This Policy applies to all devices used to access the website opia-bucharest.ro, such as smartphones or tablets. If you do not agree with the terms and conditions regarding the use of this website (as outlined in this document from the perspective of personal data protection, as well as in the General Terms, Privacy Policy, and other documents regarding confidential information, copyrights, etc.), please do not use the opia-bucharest.ro website.
In accordance with the requirements of Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, as amended and supplemented, OPIA SRL safely manages, and only for the purposes specified, the personal data you provide about yourself in the context of visiting the site and purchasing products from OPIA SRL under the brand: opia-bucharest.ro or other partner brands.
By checking the box indicating that you agree with the General Terms and the Personal Data Processing Policy or, as the case may be, by continuing to use the website and our services after reading this Policy, you agree to this Personal Data Processing Policy.
1. Purposes for which we collect and process your personal data
OPIA SRL collects and processes your personal data for the following purposes:
A. Managing, improving, and delivering the products and services provided by the opia-bucharest.ro website.
B. Commercial activities such as sales of products, including the creation, management, and development of sales of products through the www.opia-bucharest.ro website, managing customer accounts, market research/studies, and statistics.
C. Advertising, marketing, and promotional activities, including the promotion of OPIA SRL services, conducting promotional campaigns, sending newsletters, tracking and monitoring sales of services, and analyzing consumer behavior.
D. Post-sales activities, including customer service, informing users/customers about the evaluation of services offered (including the evaluation of services on the website – www.opia-bucharest.ro), improving the quality of maintenance and repair services offered through Call Center operations; service interventions, product replacements.
E. As evidence for the above activities and for archiving purposes.
2. Categories of personal data we process
For the purposes mentioned above, we process the following categories of personal data:
A. For managing, improving, and delivering the products and services provided by the www.opia-bucharest.ro website:
– Name, surname, address (residence), email, date and place of birth, technical information regarding the visitor’s device – its location, IP address, type of hardware, information about the time intervals and date when the opia-bucharest.ro website was used, and other information resulting from the use of cookies. For more information about cookies, please consult the Cookie Policy available on the website.
B. For commercial activities such as sales of products and services, including the creation, management, and development of sales, including online sales on the www.opia-bucharest.ro website, managing customer accounts, market research/studies, statistics:
– Name, surname, address (residence), personal identification number, email, date and place of birth, delivery addresses.
C. For advertising, marketing, and promotional activities, including the promotion of OPIA SRL services, conducting promotional campaigns, sending newsletters, tracking and monitoring sales and consumer behavior:
– Name and surname, date and place of birth, phone/fax, email, address (residence), habits/preferences/behavior – additionally, OPIA SRL processes data consisting of the personal identification number and the series and number of the identity card strictly for identifying the winners of promotional campaigns (if applicable) and for compliance with tax law requirements. Some of this data is also necessary as a unique identifier depending on the type of competition/promotion/application/game in which the individual participates.
D. For post-sales activities, including customer service, informing users/customers about the evaluation of OPIA SRL products and services, improving the quality of products and services within the Call Center:
– Name and surname, date and place of birth, phone/fax, email, address (residence), voice, habits/preferences/behavior, other data resulting from the evaluation of products by customers – additionally, OPIA SRL processes data related to: personal identification number, identity card series and number, bank data, only for situations involving the replacement of Services.
E. As evidence for the above activities and for archiving: storing personal data mentioned for the above purposes in order to maintain records of activities carried out, to protect legal rights, and to fulfill any legal or contractual archiving requirements.
Personal data benefiting from special protection, such as personal identification number and identity card series and number, will be collected and processed under limited conditions and in accordance with legal provisions to ensure compliance with data protection rules. Providing personal data is necessary for OPIA SRL to carry out the listed activities. Refusing to provide this data may result in OPIA SRL being unable to provide you with the respective services, information, or respond to your requests.
3. To whom we disclose your personal data
To achieve one or more of the purposes mentioned above, OPIA SRL may disclose your personal data to the following categories of recipients:
– OPIA SRL’s contractual partners (such as companies with which OPIA SRL has partnerships, but only based on a confidentiality agreement that guarantees these data are kept secure and that personal information is provided in compliance with current legislation),
– service providers (marketing, courier services, payment/banking services, or other services), including entities that assist OPIA SRL in data processing as processors, insurers, public authorities (Prosecutor’s Office, Police, courts, and other authorized state bodies), based on and within the limits of legal provisions, and as a result of express requests, other companies within the same group as OPIA SRL, as well as you, the data subject, in the context of exercising your right of access.
The data recorded by opia-bucharest.ro is not sold to third parties and is used solely for improving the services of opia-bucharest.ro.
4. By reading this Policy, you acknowledge that you are guaranteed the rights provided by law, namely:
• the right to be informed about the processing of your personal data, according to the law;
• the right to access your personal data;
• the right to intervene on your personal data;
• the right not to be subject to an individual decision based solely on automated processing;
• the right to oppose the processing of your personal data and to request rectification, updating, or deletion of data under the law – in the case of personal data processed for direct marketing purposes, this right can be exercised at any time, free of charge, and without justification;
• the right to address the courts if you believe that the law regarding data protection has been violated.
You can exercise these rights by sending an email to OPIA SRL by accessing the contact form at www.opia-bucharest.ro/contact or via email at office@opia-bucharest.ro.
You can object at any time and without justification to the processing of your personal data for direct marketing purposes by sending a written, dated, and signed request to OPIA SRL (by accessing the contact form at opia-bucharest.ro/contact or via email at office@opia-bucharest.ro). In this case, your request will be forwarded to the specialized department of OPIA SRL, and you may receive a message confirming that your option has been noted, as well as any other necessary information, if applicable.
5. Special provisions related to minors
OPIA SRL does not aim to process personal data of minors. Special care is taken to ensure that any processing of minors’ personal data is carried out in accordance with legal requirements and in strictly determined cases.
opia-bucharest.ro does not engage in direct marketing activities towards minors.
Minors under the age of 14 are not permitted to request products or services, communicate on the OPIA SRL website, or participate in contests or campaigns of OPIA SRL unless this is done on behalf of the minor by the legal representative or guardian, in accordance with the law.
Minors aged 14 and older may purchase products or services and request and receive communications from OPIA SRL only with the consent of their legal representative or guardian, in accordance with the law.
Additionally, anyone who provides personal data through the website or other applications or devices covered by this Policy guarantees that they are of legal age and have full legal capacity.
Any collection or processing of minors’ personal data will only be carried out under legal conditions, as outlined above.
6. Duration of data processing
The duration of data processing will generally be determined by the moment you exercise your right to object, under Article 15(2) of Law no. 677/2001. Exception: For commercial data, the duration of data processing is generally 5 years, or until the right to object is exercised. OPIA SRL may also store personal data for longer periods for evidential and archiving purposes.
Additionally, storing personal data for longer periods may be done for statistical purposes, improving services, managing customer accounts, and conducting market research/studies.
7. Other information
Please check this Personal Data Processing Policy each time you use our website to stay informed.
At the end of processing operations, the recorded data may be archived, in whole or in part, for statistical purposes, improving services, managing customer accounts, conducting market research/studies, as long as they are used for purposes similar to those mentioned in this document.
For errors in the registration of personal data caused by data indexing software, opia-bucharest.ro assumes no responsibility.
